Moozy is an AI-powered engagement and commerce platform. Build and run customer services that connect conversations, forms, campaigns and payments across WhatsApp, SMS, USSD and the web, in English or Setswana.
Based in Botswana. Built for Africa.
Illustrative workflow.
An enquiry should not end with another number to call or a form to find. With Moozy, you can guide customers from a question to a registration, a service request or a payment step, with your team available when a person is needed.
Run a service as a normal chat, or as simple numbered steps. Same service, reached two ways.
hi, did my payment go thru last month?
Hello Neo. Yes, your October payment of P120 came through on the 25th. Your cover is active.
ok can i rather pay on the 15th going forward
Done. From November your payment will be taken on the 15th. I’ve sent an SMS to confirm.
Shown: WhatsApp · also SMS and web chat
Customers ask in their own words. When a question needs a person, your team takes over.
Moozy Cover
1. Check my payment
2. Change payment date
3. Pay premium
4. Speak to a person
0. Back
Reply: 2
Shown: USSD · also step-by-step web forms
Guide customers through numbered steps on USSD or the web. USSD works without a data bundle.
Illustrative workflow.
Create customer flows in minutes, not months. Combine Moozy’s existing capabilities to build much faster than developing a service from scratch.
Help customers ask questions in their own words, understand your services and follow the right next step. Support English and Setswana conversations, with handover to your team when needed.
Turn registrations, applications and surveys into guided conversations or web forms. Capture structured answers that your team can use for follow-up and reporting.
Explore Moozy FormsSend updates, invitations and reminders, then handle replies as part of the customer journey.
Collect by mobile money or card, arrange recurring mobile-money debits, and pay out to mobile wallets or as airtime.
Explore payments and payoutsKeep routine tasks moving with reminders, follow-ups and escalations.
See how your services are being used and where your team should follow up.
Connect your customer journeys to the systems your team already uses.
Explore integrationsEvents are captured as they happen, without an overnight batch. Review delivery, replies, form completion and payment outcomes while a campaign is running.
Real-time
8 412
Delivered
1 137
Replies
624
Forms completed
P74 880
Collected
Illustrative figures.
Offer conversations and forms for customers with internet access.
Reach customers through text conversations and numbered menus, without a data bundle.
Ask about voice options when spoken interaction would better suit your audience.
Choose the right channel for each task.
The same building blocks, configured around your information, your permissions and the points where a person should step in.
Send appointment reminders, share health information and gather quick feedback.
Sign customers up, follow up on premiums and handle routine support.
Reach citizens, share information and answer common questions.
Send learning content by phone and see who is taking part.
Reach beneficiaries and hear back from them on channels they can use.
See how conversational forms can help customers respond through WhatsApp, SMS or the web.
Follow a registration from the first question to the next action.
Conversational forms across WhatsApp, SMS and the web.
Set the information customers receive, the details you collect and the points where a person should take over. Moozy supports controlled access and records of conversations, consents and payments.
Conversations, consents and payments are kept with the time and channel.
Plan messaging around opt-in, and let customers opt out on the channel they use.
Decide who in your team can see and act on customer information.
Route exceptions and sensitive questions to someone who can review them.
Recorded stepA person took over
Illustrative record.
Organisations can discuss a deployment directly with Moozy. Implementers and commercial partners can explore how to build and deliver services for their markets.
Launch and run your own services with Moozy, with expert support when you want it.
Build and deliver Moozy-based solutions for clients in your markets.
Bring a market need and work with implementers on the right solution.
Choose a practical starting point: customer enquiries, a registration process, a survey or payment follow-up. We will discuss the workflow, channels and connections it needs.
See how to get startedTell us what you want customers to do, who you need to reach and which channels matter.
Moozy AI is an engagement and commerce platform operated by Aga Intelligence (Pty) Ltd, based in Gaborone, Botswana.